Shipping Policy
Freifast (HongKong) Logistics Co., Limited ships clothing products to addresses within the regions served by shortsmagk.com. Shipping timelines are determined by the selected carrier and the destination address. Freifast (HongKong) Logistics Co., Limited does not guarantee specific delivery dates. Orders are processed according to standard business hours. The buyer is responsible for providing an accurate and complete shipping address. Freifast (HongKong) Logistics Co., Limited is not liable for delays caused by carriers, customs authorities, or incorrect address information. Shipping costs are calculated at checkout based on carrier rates and destination. The buyer must select a shipping method during checkout. Risk of loss passes to the buyer upon delivery by the carrier.
Return Policy
Freifast (HongKong) Logistics Co., Limited offers a strict 14-day no-reason refund policy. The buyer may return any eligible item within 14 days from the date of receipt. The 14-day period begins on the date of delivery as confirmed by the carrier tracking. The buyer must initiate the return by contacting Freifast (HongKong) Logistics Co., Limited at [email protected] or +852 4438 9406. The item must be unused, in its original packaging, and in the same condition as received. All tags and labels must remain attached. Freifast (HongKong) Logistics Co., Limited reserves the right to reject any return that does not meet these conditions. Returns sent without a return authorization number will be refused.
Refund Timing
Refund arrival time is at least 14 days from the date Freifast (HongKong) Logistics Co., Limited receives and inspects the returned item. The refund will be issued to the original payment method. The buyer must allow at least 14 days for the refund to appear on the account. This timeline is a minimum. Actual posting time depends on the financial institution. Refunds to credit cards may take additional time based on the card issuer. Freifast (HongKong) Logistics Co., Limited will send a confirmation email after processing the refund.
Return Shipping Costs
The buyer completely bears the return shipping costs. Freifast (HongKong) Logistics Co., Limited does not reimburse any shipping charges for returned items. The buyer must pay for all return shipping fees and any associated insurance or tracking costs. Freifast (HongKong) Logistics Co., Limited does not provide prepaid return labels. The buyer should use a trackable shipping service. Freifast (HongKong) Logistics Co., Limited is not responsible for return shipments lost or damaged in transit.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The buyer must contact Freifast (HongKong) Logistics Co., Limited at [email protected] or +852 4438 9406 within this 7-day period. The buyer must provide photographs and a description of the damage or defect. Claims submitted after 7 days of receipt are not eligible for a refund or replacement. This 7-day claim period is absolute and matches the requirement in the Freifast (HongKong) Logistics Co., Limited Terms of Service. The buyer should keep all original packaging materials for inspection. Freifast (HongKong) Logistics Co., Limited may offer a replacement or refund at its discretion.
Non-Returnable Conditions
Items must be unused and in original packaging. Any item that is worn, washed, altered, damaged by the buyer, or missing original packaging is not eligible for return. Freifast (HongKong) Logistics Co., Limited does not accept returns for items that have been used, soiled, or modified. All returns must include all original components. Items must be free of odors, stains, and pet hair. The buyer must ensure the item is properly packaged to prevent damage during return shipping. Freifast (HongKong) Logistics Co., Limited may require photographic evidence for condition verification.
PayPal Refunds
For payments made through PayPal, refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. The buyer must allow at least 14 days for the refund to be processed. Where local law mandates a longer period, the refund may take up to 30 days. Freifast (HongKong) Logistics Co., Limited will initiate the PayPal refund within the required timeframe. The buyer must provide a valid PayPal transaction ID. Refunds are sent to the same PayPal account used for the original payment.
Step-by-Step Return Process
1. The buyer contacts Freifast (HongKong) Logistics Co., Limited at [email protected] or +852 4438 9406 within 14 days of receipt.
2. The buyer provides the order number, item description, and reason for return. For damaged or defective items, the buyer must submit the claim within exactly 7 days of receipt.
3. Freifast (HongKong) Logistics Co., Limited issues a return authorization and instructions.
4. The buyer packages the item securely with all original packaging and tags.
5. The buyer ships the item to the following recipient: The recipient must be Freifast (HongKong) Logistics Co., Limited, the contact phone is +852 4438 9406, and the specific return address is UNIT D18, 3/F., WONG KING INDUSTRIAL BUILDING, NO.2-4 TAI YAU STREET, KLN, HONG KONG.
6. The buyer pays all return shipping costs and obtains a tracking number.
7. The buyer sends the tracking number to Freifast (HongKong) Logistics Co., Limited at [email protected].
8. Freifast (HongKong) Logistics Co., Limited inspects the returned item upon receipt.
9. If the return meets the conditions, Freifast (HongKong) Logistics Co., Limited processes the refund. Refund arrival time is at least 14 days from inspection.
10. The buyer retains proof of return shipping until the refund is complete. The buyer must not return items to the sender address on the package.
Contact Information
For all shipping and return inquiries, contact Freifast (HongKong) Logistics Co., Limited at [email protected] or +852 4438 9406. The physical address is UNIT D18, 3/F., WONG KING INDUSTRIAL BUILDING, NO.2-4 TAI YAU STREET, KLN, HONG KONG. The website is shortsmagk.com. Freifast (HongKong) Logistics Co., Limited will respond to all inquiries as quickly as possible.
